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Let’s Turn Your Client Experience Into a Referral-Generating Machine. It's not just about delivering great photos—it’s about creating a seamless, memorable journey that makes clients rave about you, refer you, and return for more.
Build a Business Your Clients
Can’t Stop Talking About
Client Experience Mastery
course 5 of 8
Does Your Client Experience Make You the Obvious Choice?
We’ll help you create a client experience everyone will rave about.
A great client experience goes beyond stunning images. If your process feels disorganized, chances are that something’s missing.
A seamless, thoughtful, and truly helpful experience keeps clients coming back and sending referrals your way. When done right, it builds trust, elevates your brand, and makes booking you a no-brainer.
More Referrals, Repeat Clients, and Rave Reviews
A Seamless Client Experience Is the Key to
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Struggling to create a client experience that truly stands out? You’re not alone. Trying to piece together workflows, emails, and touchpoints from random advice can leave you feeling scattered—or worse, missing opportunities to wow your clients.
With this in-depth and resource-rich Client Experience for Photographers course, you’ll learn how to streamline your process, elevate communication, and create an experience that turns clients into lifelong fans. Instead of guessing what works, you’ll follow a proven system to guide, serve, and delight your clients—without the overwhelm.
what you will learn
Your Toolkit for Success
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course
05
Some of what you'll learn:
Create a Seamless
Client Journey
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Learn how to map out every step from inquiry to delivery, creating a stress-free process that makes clients feel guided, valued, and excited to work with you.
Stronger Communication & Boundaries
Set clear expectations and confidently guide your clients while protecting your time—so they feel supported and you stay in control.
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Manage and Exceed Client Expectations
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Learn how to anticipate client needs, set expectations upfront, and proactively handle concerns, ensuring every client experience feels effortless and rewarding.
Turning Clients into Raving Fans
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Deliver an experience that inspires referrals, repeat bookings, and glowing reviews, making your business the go-to choice!
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COMPLETE Client Resource Library
ALL of Our Client Email & Text Templates
Email Communication Mastery Tools
Ongoing Community Support
A peek at what’s included...
Course Resources
Regular Touchpoints Worksheet
Bridget M.
...Along With Many Other Resources
Included In This Course!
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COMPLETE Client Resource Library
Course Resources
Get access to all our essential client materials, including our Wedding Guide, Posing guide, Pricing Guide, Get to Know You Questionnaire, Session Guides, Engagement Session Prep, and so much more...
Every resource we give our clients is now yours to use and customize!
...Along With Many Other Resources
Included In This Course!
A peek at what’s included...
Bridget M.
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ALL of Our Client Email & Text Templates
Course Resources
From the first inquiry to final gallery delivery, you’ll receive every email and text message we use in our client journey. (Over 50 templates!)
Each template is strategically written and fully editable, with clear guidance on what to modify and what to keep intact for an optimized client experience. (Bonus: They’re even numerically organized and coded to Chris’s corporate-style preferences 😉)
...Along With Many Other Resources
Included In This Course!
A peek at what’s included...
Bridget M.
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Email Communication Mastery Tools
Course Resources
Learn how to craft clear, professional, and personable emails that set expectations, build trust, and keep clients engaged.
These tools help you communicate with confidence, ensuring every interaction feels smooth and effortless.
...Along With Many Other Resources
Included In This Course!
A peek at what’s included...
Bridget M.
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Regular Touchpoints Worksheet
Course Resources
A framework to help you create a consistent communication system so clients feel supported throughout their journey.
This tool ensures you’re checking in at the right moments, keeping engagement high, and building stronger client relationships—without months of silence in between.
...Along With Many Other Resources
Included In This Course!
A peek at what’s included...
Bridget M.
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Ongoing Community Support
Course Resources
You don’t have to figure this out alone. Get 3 months of FREE access to the Shoot and Thrive VIP community, where you can ask questions, get feedback on your website, and connect with photographers who are on the same journey.
Having a support system makes all the difference when bringing your website to life.
...Along With Many Other Resources
Included In This Course!
A peek at what’s included...
Bridget M.
The creators of Shoot + Thrive poured their hearts and brains into the most complete collection of knowledge, resources, and guides to formulate and uplevel your business.”
“This course is going to bring ease and confidence to every small photography business owner. ”
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Course Resources
Course - 05/08
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With a Client Experience Designed to Impress, Delight, and Retain, You Can Build a Business Clients Rave About—Effortlessly.
And because we’re confident you’ll not only love what you learn but also see real improvements in client satisfaction and loyalty, we back it with a 30-day money-back guarantee.*
Investment: $600
With payments as low as $50 per month through Afterpay
To Get the Most Out of This Course, You Should Know:
- How to Define Your Brand—Your client experience should align with your values, messaging, and the way you want to be perceived.
- Your Ideal Client—A seamless experience starts with knowing exactly who you’re serving and designing your process around them.
- Differentiation—Your unique selling proposition, messaging, and positioning shape how clients engage with you.
- Your Goals—Your client experience should support your business direction, attracting the right clients and creating the impact you want.
If you haven’t yet established a strong brand foundation or clarified your business goals, you may not get the full value from this course.
Start with our Branding Course to build a clear business identity—then come back to master your Client Experience with confidence.
Schedule a Course Walkthrough
This Course Is Perfect For You If:
You’re ready to turn happy clients into repeat customers and referrals with an experience they can’t stop talking about.
You’ve struggled with setting boundaries and need a framework to confidently guide your clients while protecting your time.
You’re tired of feeling disorganized and want a clear system to manage client communication and workflows.
You want to create a seamless, high-touch experience that makes clients feel valued at every step.
MEET YOUR BUSINESS Professors
Hi, We’re
Chris
Marshall
We’ve Proven Year After Year That We Have What It Takes To Build A Successful
Photography Business
(And we know that just having “good” numbers isn’t good enough).
We’re willing to bet everything we’ve created that YOU have what it takes to build a successful business, too. You just haven’t had the right tools to make it happen … yet.
But how do we define success? That’s easy. It’s whatever means the most to you. Whether you want your bank account to be overflowing or you want to leave work early on Fridays to watch your kids play soccer or catch up with friends, this course will help you get there.
That’s why we’ve spent countless hours developing this course and all the resources to go with it. With bite-sized videos, helpful workbooks, and more, business suddenly won’t feel so hard anymore.
“From newcomers to seasoned professionals there is education for everyone. The course is a compass to guide you through every large and small step of being a business owner.”
- LEANNA T.
The Answers To Your Questions
What if I need more support? Are there options for that?
I’m not quite ready to invest. Can I sign up later?
Do I get access to you when I enroll in the course?
What if I want to purchase An Individual Course now, but other Courses in the suite later?
Is this course only for photographers?
How long will this course take to complete?
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FAQ:
That’s totally up to you! The course is designed to be self-paced and easily digestible with short-form video lessons, but there is a lot of information. You can binge it or take it slow, but know that we’re here to support and motivate you as needed!
How long will this course take to complete?
We created this course to specifically help photographers get a handle on their business, so our lessons are designed with that in mind.
Is this course only for photographers?
That’s okay! You’re more than welcome to buy chapters individually at any time. However, investing in the full course suite is more cost-effective than buying each chapter separately.
What if I want to purchase An Individual Course now, but other Courses in the suite later?
Yes! We’ve created our exclusive online community for photographers who enroll in the course. This allows you to ask questions, participate in live Q+A’s, and get your worksheets reviewed by our team.
Do I get access to you when I enroll in the course?
Yes, you can! We want to help photographers, not pressure them into a purchase before they’re ready, so our course is always open for enrollment.
I’m not quite ready to invest. Can I sign up later?!
Absolutely. If you’re looking for more support from Shoot + Thrive, we offer options for private coaching to help you through the full course suite.
What if I need more support? Are there options for that?
What if I need more support? Are there options for that?
I’m not quite ready to invest. Can I sign up later?
Do I get access to you when I enroll in the course?
What if I want to purchase one chapter now, but other chapters later?
Is this course only for photographers?
How long will this course take to complete?
You’ll Build a Client Experience That Turns Happy Clients Into Lifelong Fans
WITH OUR HELP,
An incredible client experience isn’t just about delivering great photos—it’s about crafting a journey that makes clients feel valued, understood, and taken care of from start to finish.
Stop leaving client experience to chance and start designing a system that makes every interaction effortless and impactful. Build a system that gets more referrals, repeat bookings, and a business that thrives. All you have to do is take the next step.
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You’ll Get...
3 Months Access to the Shoot + Thrive Online Community
45+ Worksheets/Resources
Lifetime Access to Future Updates
Easy to Digest Course Videos
Expectation Setting Guide
Questionnaire Templates
Regular Touchpoints Worksheet
Client Communication Mastery
Client Experience Roadmap
Comprehensive Client Resource Library
Complete Client Email & Text Templates
Investment: $600
With payments as low as $50 per month through Afterpay
Are You Ready to Create an Unforgettable Client Experience—Creating Lifelong Advocates?
(Hint: the answer is hell yes.)
Are You Looking for Something Even More In-Depth?
The full Photography Business Academy™ Course Suite is the best choice for you.
Yes, this course is jam-packed with thoughtful insights into setting your business up for long-term success. HOWEVER, this individual course is one part of a much larger picture.
The full Academy Suite is designed to be an all-inclusive educational experience for business owners who want to learn it all. Invest in every course we offer so you never have to find yourself wondering, “What do I do now?” again.